Terms & Conditions

Payment, Cancellation, and Deposit Policy.

1. PAYMENTS

Attached is your invoice with the outstanding balance. Please make the payment as follows:

a. 50% within 5 working days from the date of the invoice. (Only then will your reservation be confirmed). Please fax the proof of payment to 061 - 294 7870 or send it to reservations@duine-oord.com.

b. The remaining balance is payable 30 days before your visit. If this is not paid on time, the reservation will be canceled, and you will forfeit the deposit.

c. If the booking is made with less than 14 days remaining before your stay, the full outstanding amount will be payable immediately.

 

2. CANCELLATION.

We understand that cancellations are sometimes beyond your control, but the following policy applies. The following cancellation fees will be applicable:

a. One month (30 days) before your stay - a 10% administrative fee will be deducted, and the remaining amount will be refunded to you.

b. Within 15 - 29 days before your stay - 25% of the total amount will be forfeited.

c. Within 8 - 14 days before your stay - 50% of the total amount will be forfeited.

d. Within 4 - 7 days before your stay - 75% of the total amount will be forfeited.

e. Within 0 - 3 days before your stay - 100% of the total amount will be forfeited.

 

3. ACCOMMODATION AND KEY DEPOSIT.

A cash deposit of N$500.00 (Five hundred Namibian dollars) must be paid upon receipt of your key to the caretaker in Swakopmund.

After inspection on the morning of departure, the deposit will be refunded to you if there are no damages or shortages. Otherwise, the difference will be deducted from your account after the repair or replacement of any damages.

Rules and regulations regarding accommodation.

  1. The units accommodate a maximum of 6 (six) people per unit. A maximum of four adults above the age of 12 and two children (under 12 years old) are allowed. No exceptions or additional persons will be allowed, and there are no sleeping facilities for more than 4 people.
  2. The person under whose name the reservation is made must personally collect the key and identify themselves with an ID/Passport/Driver's License.
  3. Upon arrival, you must inspect the condition of the unit, compare the furniture and utensils with the inventory list displayed in the apartment. Any defects or discrepancies should be immediately brought to the attention of the caretaker; otherwise, you will be held responsible.
  4. Please note that smoking is not permitted in the units.
  5. Please be aware that you enter the property at your own risk. Ensure that all windows and doors are closed and your alarm is activated when you leave the unit. The committee accepts no responsibility for any losses or items left behind in the units. Additionally, the ATKB (name of the organization) accepts no responsibility for any injuries sustained on the premises or any losses you may incur due to theft during the night while you are in the unit.
  6. No pets are allowed. You can make arrangements with the Swakopmund Animal Protection Association for their accommodation.
  7. No additional accommodation such as caravans or tents may be used on the premises.
  8. No one may be accommodated in the garage.
  9. No motorcycles or quad bikes are allowed to be driven on the premises. They may be stored there.
  10. Vehicles may not be washed or sprayed on the premises.
  11. Please respect other tenants and neighbors at all times. You are requested to maintain quiet from 22:00 to 07:00 and not to cause disturbance to other tenants or the immediate surroundings. Failure to comply with this rule may result in immediate eviction, and you will forfeit the full payment.
  12. Fishing is not permitted to be cleaned in the unit or on the premises. No bait may be thrown into the trash bins.
  13. The refrigerator and freezer should not be switched off when you depart.
  14. The unit must be left in the same condition as you found it.
  15. No furniture, kitchenware, or mattresses may be taken for use outside the unit or on the beach, or moved around in the apartment.

The unit must be vacated promptly at 10:00 a.m. on the day of your departure for inspection and cleaning purposes. Please contact the supervisor if you wish to depart earlier.